We want you to love your X Caliber Cases product. If you're not completely satisfied, we offer a straightforward return and refund process as outlined below.
1. Return Window
You have 14 days from the date you receive your order to request a return. To be eligible for a return, your item must be:
- Unused and in its original condition.
- In its original packaging.
You will also need your order confirmation email or proof of purchase.
2. How to Start a Return
To initiate a return, email us at hello@xcalibercases.com with the following information:
- Your order number.
- The item(s) you wish to return.
- The reason for your return.
Once your return request is approved, we will send you detailed instructions on how and where to ship your item. Please do not send items back without first receiving return authorization—unauthorized returns will not be accepted.
3. Return Shipping Costs
Return shipping costs are the responsibility of the customer. We can provide a prepaid return label upon request; however, the cost of the label will be deducted from your refund.
4. Refund Processing
Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@xcalibercases.com.
5. Damaged or Defective Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or if you received the wrong product, contact us immediately at hello@xcalibercases.com with:
- Your order number.
- A photo of the damaged or incorrect item.
- A brief description of the issue.
We will work with you to resolve the issue promptly, which may include sending a replacement at no additional cost or issuing a full refund, depending on the situation.
6. Exchanges
We do not offer direct exchanges at this time. If you would like a different product or variant, please initiate a return for the original item and place a new order for the item you prefer. This ensures the fastest turnaround.
7. Non-Returnable Items
The following items cannot be returned or refunded:
- Gift cards.
- Items that have been used, installed, or show signs of wear.
- Items returned without prior authorization.
8. European Union Customers — 14-Day Cooling-Off Period
If you are located in the European Union, you have the right to cancel or return your order within 14 days of receipt for any reason and without justification, in accordance with EU consumer protection law. The item must be in its original, unused condition with all packaging intact. To exercise this right, contact us at hello@xcalibercases.com within the 14-day window.
9. Contact Us
For any questions about returns or refunds, please contact us:
