X Caliber Cases ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding that information when you visit or make a purchase from xcalibercases.com (the "Site").
1. Information We Collect
Information You Provide Directly
When you place an order or contact us, we may collect:
- Name (first and last)
- Email address
- Phone number
- Billing address
- Shipping address
- Payment information (credit/debit card details are processed securely by our payment processor and are never stored on our servers)
- Any additional information you provide in customer support communications
Information Collected Automatically
When you browse our Site, we automatically collect certain device and usage data, including:
- IP address
- Browser type and version
- Operating system
- Time zone and language settings
- Pages viewed, products browsed, and links clicked
- Referring website or source
- Cookie and pixel data
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including shipping and payment processing.
- Communicate with you about your order (confirmations, shipping updates, and customer service).
- Improve our Site, products, and customer experience through analytics.
- Send marketing communications, such as promotional emails and product announcements (only with your consent; you can opt out at any time).
- Detect, prevent, and address fraud or security issues.
- Comply with legal obligations.
3. How We Share Your Information
We do not sell your personal information. We share your data only with the following categories of service providers, and only as necessary to operate our business:
- Shopify: Powers our online store and processes orders. See Shopify's Privacy Policy at shopify.com/legal/privacy.
- Payment Processors: Securely handle your payment transactions (e.g., Shopify Payments, PayPal).
- Shipping Carriers: Receive your name and shipping address to deliver your order.
- Analytics Providers: Help us understand Site traffic and user behavior (e.g., Google Analytics). These services may use cookies and similar technologies.
- Advertising Partners: We may share limited data with advertising platforms (e.g., Meta, Google Ads) to deliver relevant ads. See Section 5 for opt-out options.
We may also disclose your information if required by law, legal process, or government request, or to protect the rights, property, or safety of X Caliber Cases, our customers, or the public.
4. Cookies and Tracking Technologies
We use cookies, pixels, and similar tracking technologies to enhance your experience on our Site, remember your preferences, and gather analytics data. You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect certain Site functionality.
5. Targeted Advertising and Opt-Out
We may use your browsing data and purchase history to show you relevant advertisements on other platforms. To opt out of targeted advertising, you can:
- Adjust your ad preferences on Facebook (facebook.com/adpreferences), Google (adssettings.google.com), or other platforms.
- Visit the Digital Advertising Alliance opt-out portal at optout.aboutads.info.
- Use your browser's "Do Not Track" setting (note: we currently do not alter our data collection practices in response to Do Not Track signals, but advertising partners may honor this signal).
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including order fulfillment, legal compliance, and dispute resolution. If you request deletion of your data, we will honor that request unless we are legally required to retain it.
7. Data Security
We take reasonable measures to protect your personal information, including SSL encryption on our Site and secure payment processing through PCI-compliant providers. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Your Privacy Rights
All Customers
Regardless of where you live, you may:
- Request access to the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Opt out of marketing communications at any time by clicking "Unsubscribe" in any email or contacting us directly.
California Residents (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:
- The right to know what personal information we collect, use, and disclose.
- The right to delete your personal information.
- The right to opt out of the sale or sharing of your personal information (we do not sell personal information).
- The right to non-discrimination for exercising your privacy rights.
To exercise any of these rights, contact us at hello@xcalibercases.com. We will respond within 45 days as required by law.
European Union Residents (GDPR)
If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to access, correct, delete, restrict processing, and port your data. You also have the right to withdraw consent at any time. To exercise these rights, contact us at hello@xcalibercases.com.
If you are in the EU, you also have the right to cancel or return your order within 14 days of receipt for any reason, as described in our Refund Policy.
9. Children's Privacy
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will post any changes on this page with an updated effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
- Email: hello@xcalibercases.com
- Website: xcalibercases.com
Shipping Policy
Effective Date: March 30, 2026
At X Caliber Cases, we ship to over 200 countries and territories worldwide. Below you'll find everything you need to know about how we process, ship, and deliver your order.
1. Order Processing
Orders are processed within 2–3 business days of being placed. During peak periods (holidays, sales events, or product launches), processing may take an additional 1–2 business days. You will receive an email confirmation once your order has been placed, and a separate shipping confirmation with tracking details once your order has shipped.
2. Shipping Methods and Estimated Delivery Times
All orders ship via standard shipping. Estimated delivery times (after processing) are:
- United States and Canada: 7–13 business days
- United Kingdom, France, and Germany: 5–9 business days
- Australia and New Zealand: 7–13 business days
- Rest of World: 10–20 business days
These are estimates and not guarantees. Actual delivery times may vary depending on your location, customs processing, local postal service efficiency, and other factors outside our control.
3. Free Shipping
We offer free shipping on orders of 2 or more items. Single-item orders are subject to standard shipping rates, which are calculated at checkout.
4. Fulfillment Centers
Orders may ship from our domestic or international fulfillment centers depending on current stock availability and your delivery location. This helps us get your order to you as quickly as possible.
5. Tracking Your Order
A tracking number is included in your shipping confirmation email, sent to the email address used at checkout. Please allow up to 48 hours after shipment for the tracking number to become active in the carrier's system.
6. Important Shipping Disclaimers
Address Accuracy
Please double-check your shipping address before completing checkout. We are unable to modify your shipping address once an order has been placed. We do not replace or refund orders that cannot be delivered due to incorrect or incomplete addresses provided by the customer.
Order Modifications
Once an order has shipped, we cannot change the delivery address, shipping method, or items in the order. If you need to make changes, please contact us as soon as possible after placing your order and before it ships.
Lost, Stolen, or Missing Packages
Once your order has been handed off to the shipping carrier, delivery is outside our direct control. If you believe your package is lost, stolen, or missing, we recommend contacting the shipping carrier directly to open a claim. We are unable to issue refunds or replacements for packages that tracking confirms as "Delivered." If tracking shows delivery but you have not received your package, please check with your local post office and neighbors before opening a carrier claim.
Customs and Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by your country's government. These charges are the responsibility of the customer and are not included in our product prices or shipping costs. X Caliber Cases is not responsible for any delays caused by customs processing.
7. Contact Us
For any shipping-related questions or concerns, please reach out to us:
